Privacy Policy
Introduction
Welcome to Phone Restoration (“we,” “our,” or “us”). We are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services in New South Wales, Australia.
Information We Collect
Personal Information
We collect information that you voluntarily provide to us when you:
- Book a repair service
- Create an account
- Contact us for support
- Submit warranty claims
- Sign up for our newsletter
This may include:
- Name and contact details
- Device information (make, model, IMEI number)
- Payment information
- Service history
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Log data
- Cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Provide and improve our repair services
- Process payments
- Communicate about your repair status
- Send service reminders and promotional offers
- Maintain warranty records
- Improve our website and services
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist in our operations
- Payment processors
- Parts suppliers (when necessary for repairs)
- Law enforcement agencies (when required by law)
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure storage systems
- Regular security assessments
- Staff training on privacy and security
- Access controls
Your Privacy Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
Cookies Policy
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information about our use of cookies, please contact us.
Children’s Privacy
Our services are not directed to children under 13. If we learn we have collected personal information from children under 13, we will take steps to delete such information.
International Data Transfers
While we primarily operate in NSW, some of our service providers may be located overseas. We ensure that any international transfers of personal information comply with applicable Australian privacy laws.